Best Start ELC Parents Hub

Join our waitlist first, then our team will contact you to guide you through the next steps. We’ll help with fees and subsidy info, required paperwork, and arranging a tour so you can meet the team.

Availability can change quickly, so the most reliable step is to join our waitlist and tell us your preferred days. We’ll keep you updated when openings become available.

Yes—tours are a great way to see the environment and ask questions. If you join the waitlist, we can also follow up to arrange a tour time.

We’ll let you know exactly what’s required, but we may ask for documents like your child’s birth certificate and immunisation records as part of the enrolment process.

The waitlist registers your interest and helps us match openings to children’s ages and requested days. Once you’re on it, we’ll contact you when a suitable place becomes available. We check in every 3 to 6 months to see if care is still required and to keep our waitlist updated

Many families join as soon as they know the start window they’re aiming for (even if days are flexible). Earlier is helpful because it gives us more chance to match your needs as places open up.

Yes—settling-in support is part of creating a confident start. We’ll talk you through what to expect and how orientation works when you’re offered a place.

You can request changes, and we’ll do our best to help based on availability. If you need to cancel or change a booking, we ask for two weeks’ notice in writing.

We care for children from 6 weeks to 6 years, with rooms and programs designed for each stage—from infants through to preschool/school readiness.

Fees are paid two weeks in advance via direct debit (bank account or card), and statements/invoices are available through the OWNA app.

Yes—CCS is paid by the Australian Government directly to eligible approved providers to reduce the fees you pay.

You can use a CCS calculator to estimate your subsidy based on income, activity and fees.

Eligibility depends on factors like residency, immunisation requirements and activity (work/study/training), plus being responsible for paying childcare fees.

Recognised activity can include paid work and approved study, and some families may be exempt depending on their circumstances.

If CCS approval is still pending, families usually need to pay fees until approval is confirmed (then CCS is applied once active). Because situations vary, we’ll guide you on what to expect for your enrolment.

Inclusions can include essentials like nappies/wipes, bedding and suncream, plus learning experiences and (where provided) meals/snacks. We’ll confirm exactly what’s included for your child’s room and days.

Your current enrolment FAQ mentions a one-time enrolment fee per family that includes a welcome pack and entry fob details. We’ll confirm the current amount and what’s included when you enquire.

Absence rules can depend on CCS conditions and your family’s circumstances. The safest approach is to check Services Australia guidance and chat with us so we can explain how it works with your booking.